privacy

Privacy Policy

Introduction

This Privacy Policy outlines Art Support Limited's ("we", "our", or "the Company") practices regarding information collected from users who access our website at www.adicare.co.uk ("Site") or otherwise share personal information with us (collectively: "Users").

The responsible authority within the meaning of data protection laws, particularly the General Data Protection Regulation (GDPR), is the Information Commissioner’s Office.

User Rights

You may request to:

Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.
Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
Request rectification of your personal information that is in our control.
Request erasure of your personal information.
Object to the processing of personal information by us.
Request to restrict processing of your personal information by us.
Lodge a complaint with a supervisory authority.

Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

Address: 4 Carter Gate, Newark, Notts, NG24 1UB

Phone: 01909 301 000

Email: info@adicare.co.uk

Retention

We will retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined based on the type of information collected and its purpose, bearing in mind the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we keep records containing client personal data, account opening documents, communications, and anything else required by applicable laws and regulations.

We may rectify, replenish, or remove incomplete or inaccurate information at any time and at our own discretion.

Grounds for Data Collection

Processing your personal information (i.e., any information that may potentially allow your identification through reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations toward you, providing you with our services, protecting our legitimate interests, and complying with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What Information Do We Collect?

We collect two types of data and information from Users:

Non-personal Information: This is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site. Non-personal Information may include your aggregated usage information and technical information transmitted by your device, such as the type of browser and operating system your device uses, language preference, access time, etc. We may also collect information on your activity on the Site, such as pages viewed, online browsing, clicks, and actions.
Personal Information: This is individually identifiable information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

Device Information: We collect Personal Information from your device, such as geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information related to your activity through the Site.
Registration Information: When you register with our Site, you will be asked to provide details such as your full name, email or physical address, and other information.

We collect both Personal Information and Non-personal Information to learn more about how our visitors use the Site, measure areas of interest, and provide users with important information about our services. Collection of information allows us to build features and functionality that will enhance your experience in using our services. You are not obliged to provide us with Personal Information to use the Site. However, we do require that you register and provide certain Personal Information to send us inquiries, access certain restricted pages of our Site, receive confidential information about our services, and receive newsletters from us.

How Do We Receive Information About You?

We receive your Personal Information from various sources:

When you voluntarily provide us with your personal details to register on our Site.
When you use or access our Site in connection with your use of our services.
From third-party providers, services, and public registers (for example, traffic analytics vendors).

How Is the Information Used? With Whom Do We Share the Information?

We do not rent, sell, or share Users’ information with third parties, except as described in this Privacy Policy.

We may use the information for the following purposes:

Communicating with you, sending you notices regarding our services, providing you with technical information, and responding to any customer service issues you may have.
Keeping you informed about our latest updates and services.
Serving you advertisements when you use our Site (see more under "Advertisements").
Marketing our websites and products (see more under "Marketing").
For statistical and analytical purposes, intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.

We may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

Hosting and operating our Site.
Providing you with our services, including providing a personalized display of our Site.
Storing and processing such information on our behalf.
Serving you with advertisements and assisting us in evaluating the success of our advertising campaigns and helping us retarget any of our users.
Providing you with marketing offers and promotional materials related to our Site and services.
Performing research, technical diagnostics, or analytics.

We may also disclose information if we believe that disclosure is helpful or reasonably necessary to:

Comply with any applicable law, regulation, legal process, or governmental request.
Enforce our policies (including our Agreement), including investigations of potential violations thereof.
Investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud, or security issues.
Establish or exercise our rights to defend against legal claims.
Prevent harm to the rights, property, or safety of us, our users, yourself, or any third party.
Collaborate with law enforcement agencies and/or in case we find it necessary to enforce intellectual property or other legal rights.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various purposes, such as allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our services quicker and easier. Cookies also help ensure that the advertisements you see are relevant to you and your interests and compile statistical data on your use of our services.

The Site uses the following types of cookies:

Session Cookies: Stored only temporarily during a browsing session to allow normal use of the system and are deleted from your device when the browser is closed.
Persistent Cookies: Read only by the Site, saved on your computer for a fixed period, and not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example, to store your preferences for the next sign-in.
Third-party Cookies: Set by other online services that run content on the page you are viewing, such as third-party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions in your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We use a tool based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

Use of Script Libraries (Google Web Fonts)

To present our content correctly and make it graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.

Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible, but currently unclear whether and, if so, for what purposes, operators of corresponding libraries collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy.

Third-party Collection of Information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party to whom you disclose information.

This Privacy Policy does not apply to the practices of companies we do not own or control, nor to individuals we do not employ or manage, including any third parties to whom we may disclose information as set out in this Privacy Policy.

How Do We Safeguard Your Information?

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information. We require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

Transfer of Data Outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases, we will transfer your data only to such countries as approved by the European Commission as providing an adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.

We may use third-party advertising technology to serve advertisements when you access the Site. This technology uses your information regarding your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).

You may choose to have your name removed from our registration list, cease receiving correspondence from us, or update the Personal Information you have provided to us via one of the following methods:

Using the opt-out option in emails you receive from us.
Sending us an email at: info@adicare.co.uk
Writing to us at: Art Support Limited 4 Carter Gate Newark Notts NG24 1UB
Calling us at: 01909 301 000

You understand that by terminating your registration, you will no longer have access to certain secured pages of our site.

Marketing

We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, to provide you with promotional materials concerning our services which we believe may interest you.

To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate Transaction

We may share information in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, or asset sale). In such events, the transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.

Minors

We understand the importance of protecting children's privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances do we allow the use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, they should contact us at Art Support Limited, 4 Carter Gate, Newark, Notts, NG24 1UB, or email us at: info@adicare.co.uk.

Updates or Amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy. Material changes will be effective immediately upon the display of the revised Privacy Policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform following the notification of such amendments on our website constitutes your acknowledgment and consent to such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.